Help Center
Knowledge Base
Our Knowledge Base articles are ever-expanding as we strive to cover the topics that matter most to our users. If you are looking for a solution to a problem, or simply a tutorial explaining how to do something, check the Knowledge Base articles.
Support Tickets
Use the Support Ticket System to get help for problems you cannot solve, request reboots or speak directly to a technician. If your server is not managed please note that using the STS may incur an hourly charge based on the support level that is required.
Hands On Support
If you require hands-on support, where one of our support techs logs in to your server, you can begin the process by ordering one hour of Advanced Support on the Services page.
Server Hardening
We also offer a service where we tune and secure your server for you for a flat $135.00 fee. We install and test various components and scripts to lock down your server, make it more secure and help it to run more efficiently.
Latest Knowledge Base Articles:
Most Read Knowledge Base Articles:
How To Uninstall ASSP (2018 views)- Filtering Bad URLs Using exim.antivirus File (1793 views)
- Beginners Guide To CRON (1137 views)
- Status Shows A Service Down, But It's Working Fine (1134 views)
- Filtering Stock Spam Using Exim antivirus.exim File (1128 views)
- Adding HTTPS To The cPanel Monitor (1111 views)
Latest Alerts
Sep 7th 2011 - Emergency Alert
cPanel Case 52484 - Apache vulnerable
cPanel recommends re-compiling Apache to avoid a DDOS vulnerability.
Mar 11th 2011 - Emergency Alert
Connection Problems - New York
We are aware and working on the problem with connectivity on select NY servers.
Latest News
Aug 14th 2011
Join the cloud revolution! Cloud servers are less expensive and more flexible than a clunky box or rack!
Aug 1st 2011
We have started constructing our new automated portal that will offer complete and automated cloud hosting solutions.